We accept payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currency). Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE. If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. The cardholder must retain a copy of transaction records and Merchant policies and rules. United Arab of Emirates is our country of domicile. Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website. Clothes Talk will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE. Multiple transactions may result in multiple postings to the cardholder’s monthly statement.
Ready orders will be processed within maximum 5 working days of receiving the authorized payment. The estimated time for receiving any order that is made to measure is 10 working days.
Orders will be shipped via courier and shipping times will vary from country to country depending on custom clearance procedures.
Delivery charges are different for every country as it depends on the delivery location and weight of the package.
Clothes Talk will NOT deal or provide any services or products to any of the OFAC sanctions countries in accordance with the law of UAE. A tracking number will be sent to the customer once the order is shipped to track the shipment.
Its the customer’s responsibility to track his/her shipment and make sure to receive it.
Please note that the cost of delivery is 30 dirhams per order. This fee will be added to your total at checkout.
We want you to be completely happy with your orders. Unfortunately, we don’t offer refunds. In case of the Unavailability of a fabric, the customer will be offered other fabrics or will be given the choice of choosing another design. Return or exchange request emails should be sent to info@clothestalk.ae within 1 day of receiving the order. Returns that are damaged, soiled, altered or perfumed will not be accepted and will be sent back to the customer. A customer will be given store credit only for the price of the item returned excluding any taxes, duties or shipping paid. Will be provided as a promo coupon. Store credit expires in 6 months from the day of purchase.
Ready Pieces:
- You may cancel your order for ready pieces at any time before shipping has commenced. Once your item has been shipped, cancellations will not be accepted.
Stitched Pieces:
- Cancellations for stitched pieces can be made within the first 24 hours of placing your order. After this period, we are unable to process cancellations due to the nature of custom tailoring.